Terms  and Condition

THESE TERMS OF LIMOUSINE AND TOWN CAR SERVICE (“Service Terms”) ARE A LEGAL AND BINDING AGREEMENT BETWEEN YOU AND HOUSTON TOWN CAR SERVICES governing your use of the services. (“Services”) offered by Houston Town Car services. Please review these Service Terms fully before you use our Services. By using the Services we provide, you agree to be bound by these Service Terms.

If you do not agree to these Service Terms, you are directed to discontinue using the Services. Houston Town Car Services reserves the right to change or supplement these Service Terms at any time without prior notice. Your continued access or use of the Service Terms after such changes or supplements indicates your acceptance of the Terms as changed or supplemented by Houston Town Car Services directly through any means of communication to YOU.

Pricing Policy

All quoted and agreed fares are subject to change without notice and may be higher if any change have made during our service.

Rate Estimate

The rate quoted, prior to your trip, is an estimate based on the information you provided at the time of the reservation. Fees for waiting time and additional stops are not included in the estimate and will increase your rate. Also all rates are estimate based on standard transfer time and distance. The rate is exclusive of gratuity. Additional fee may apply. Rates are subject to change without notice.

Additional Charges 

Any changes made to your trip after pick-up may result in additional charges. Be sure to get an updated price from the driver or the office before proceeding on your way.

Gratuity

When traveling in a Lincoln Town Car luxury sedan, stretch limousine, or a luxury SUV a mandatory gratuity of 20% will apply.

Waiting Time

Waiting time is based on the hourly rate for a particular vehicle and is charged at 1 hour increments. Waiting time charges may be incurred if a passenger arrives late to a pick-up. Time spent waiting at additional stops will also be charged as waiting time. Waiting time charges may apply after the complimentary waiting time of 1 Hour for International flight arrival 30 minutes for domestic arrival and 15 minutes for any pick up expires. We do not charge waiting time attributed to delayed flights or luggage delivery for pick-ups at the airport.

Additional Stops

The fare quoted online does not include any additional stops made during your trip. Unless specifically discussed, when booking a reservation by phone or online, the fare quoted by an operator does not include additional stops. Additional stops are calculated by the distance deviated from the route between the original pick-up and destination. You may obtain an exact quote for additional stops, in advance, by speaking with a phone preservationist at (713) 240-5829.

Cancellation Policy 

A fee may be charged to your credit card or will be billed for any trip not cancelled within the allotted time. In order to avoid cancellation fees, customers must notify a customer service representative of a cancellation for town car and SUV at least 2 hours, for limousine 2 days in advance by phone, email or fax. Cancellations are accepted by email This email address is being protected from spambots. You need JavaScript enabled to view it. and by phone at (713) 240-5829.

No Shows

If Houston Town car Services is unable to contact the passenger or related contact person after given waiting time for scheduled pick-up time, by means of the information provided on the reservation, then the ride will be considered as no-show and will be abandoned. Not being at your pick-up location without notifying Houston Town Car Services result in a no-show charge.

Change Policy 

Houston Town Car Services requires that all changes to be received by phone at least 2 hours prior or through email and fax at least 24 hours prior to pick-up. If a change made less than two hours prior to pick-up cannot be accommodated, the resulting cancellation may cause a full or partial charge to the customer.

Credit Card Policy 

When paying by credit card, you must supply the credit card number in advance for pre-approval. This is only for pre-approval purposes and does not constitute payment for the trip. Upon reserving with a credit or debit card, a preliminary hold equivalent to 100% of the quoted fare is placed on the card to secure the anticipated total including additional stops, and waiting time. This hold is released when payment is processed approximately 3-5 business days after the trip.

Credit card authorization form must be completed and signed by the billing authorized person to use that card. Houston Town Car Services accepts all of the following cards for payment:

American Express ®
VISA ®
MasterCard ®
Discover ®


Credit Card Processing

Credit cards are processed approximately 3-5 business days after the trip date. The charges will appear on your statement as the date of processing, not the trip date. All transactions are handled in a safe, encrypted format by a secure server to ensure Houston Town Car Services and our customers’ maximum security, and the assurance that your information stays confidential, private, and safe. We pledge to continually adopt new security technology as it becomes available. If you have any questions about your privacy or the security of our website, please contact us.

Please read our Privacy Policy for more information about our collection and use of your credit card and other personally identifiable information.

Rates and Billing

All rates are subject to audit after order completion. Occasionally changes must be made to correct mathematical errors or to reflect the actual, additional stops and waiting time fees.

Lost or Damaged Items

Houston Town Car Services or our affiliates are not responsible for lost or damaged items left in the vehicles. We make every effort to locate property that has been left in one of our vehicles. We retain found items for 30 days. If you have left a personal item in one of our vehicles and wish to retrieve it, you can report it in our Lost & Found form or you may also call our office at (713) 240-5829 for our customer service department. Houston Town Car Services reserves the right to charge a delivery fee for returning found items.

Exclusions and Limitations of Liability

Houston Town Car Services is not responsible for missed flights, abandoned plans or losses incurred due to circumstances that are beyond our control. These circumstances include but are not limited to, causes beyond its reasonable control, acts of God and Nature, acts of terrorism, travel congestion, road closures, accidents, flight and weather delays.

Houston Town Car Services liability for all causes whatsoever arising shall be limited to your actual damages, in an amount not to exceed the sum of all charges paid by you for the fare.

HOUSTON TOWN CAR SERVICES SHALL HAVE NO LIABILITY WITH RESPECT TO ITS OBLIGATIONS UNDER THIS AGREEMENT OR OTHERWISE FOR CONSEQUENTIAL, EXEMPLARY, SPECIAL, INDIRECT, INCIDENTAL OR PUNITIVE DAMAGES EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION OR CLAIMS IN THE AGGREGATE, INCLUDING WITHOUT LIMITATION BREACH OF CONTRACT, BREACH OF WARRANTY, INDEMNITY, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATION, AND OTHER TORTS.

YOU AND HOUSTON TOWN CAR SERVICES EACH UNDERSTAND AND AGREE THAT THESE REMEDIES, EXCLUSIONS AND LIMITATIONS ALLOCATE THE RISKS OF SERVICE NON-CONFORMITY AS AUTHORIZED BY THE UNIFORM COMMERCIAL CODE AND/OR OTHER APPLICABLE LAWS. HOUSTON TOWN CAR SERVICES FARES FOR SERVICES REFLECT, AND ARE SET IN RELIANCE UPON, THIS ALLOCATION OF RISK AND THE EXCLUSION OF CONSEQUENTIAL DAMAGES AND LIMITATIONS OF LIABILITY SET FORTH IN THIS AGREEMENT.

THE FOREGOING LIMITATIONS OF LIABILITY APPLY WITHOUT REGARD TO ANY INTENTIONAL MISCONDUCT OR GROSS NEGLIGENCE BY HOUSTON TOWN CAR SERVICES.

General Provisions

 

You and Houston Town Car Services have agreed to these Service Terms within the State of Texas, for all purposes.

These Service Terms (and any other operating rules or terms posted on the our website (including, without limitation, the Privacy Policy) constitute the entire agreement between Houston Town Car Services and you, and supersede all previous written or oral agreements between Houston Town Car Services and you. No action (or inaction) by Houston Town Car Services may be construed as a waiver of these Service Terms (or any part). If any of the provisions of these Service Terms are held to be unenforceable by a court having competent jurisdiction, the remainder of these Service Terms will continue in full force and effect.